Remember the good old days when our customers’ biggest complaints involved the site taking too long to download? Business Week Online has published the results of a customer survey and found that error messages are the problem these days, and that more than a third of your customers will abandon your site the moment they get one.

The top three complaints:

1. Error Messages: 40%
2. Confusing Navigation: 37%
3. Getting Trapped in an Endless Loop: 31%

Oh, and slow download times? A miniscule 3% of the customers surveyed mentioned it!

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